Our aim is to despatch all orders placed before 14:00 (Monday-Friday) the same day of receiving the order, subject to stock availability and security checks. Orders placed after 14:00 or at weekends will be processed the next working day. Goods should normally be received within 5 working days. We will usually use Royal Mail or a secure courier service for delivery of goods to UK mainland addresses. All secure courier orders will require a signature on delivery. Whilst we will make every effort to deliver within the time stated on our website, we will not be liable for any loss caused to you by late delivery. Please notify us as soon as possible either by telephone or email if you do not receive your goods within a reasonable time. We will endeavour to get your goods to you as soon as possible or you may cancel your order and obtain a refund. We will attempt to deliver your order to your delivery address. If products are returned to us as undeliverable, we shall refund the price of the products less £5 or the products (whichever is less) to cover our postal and administrative costs.